Last week, a recent client emailed and asked if I could contact Disney to obtain their help in searching for a treasured stuffed animal that their son had lost while staying at one of the resorts.

To assist, I emailed my internal contact to get the lost and found email for the resort and then sent them a picture of the item. And this is where it gets interesting…

While I knew that Disney had a “lost and found” in each hotel, I never realized how thorough they are in managing this process.

I learned through this “search” that not only does Disney have a dedicated person at each resort to handle these types of inquiries, but they also have a comprehensive database at the hotel, laundry facility, and at their central laundry facilities that record whenever something is found with a comprehensive description and sometimes a picture.

When a guest contacts them, the person at the lost and found at the resort can then search this database to see if the missing item was found somewhere in the process, and then help return the item to its owner, sometimes without cost to the guest.

While in this case, my client’s item was not found, I learned a lot about how I can help clients in the future find their missing stuffed animal, toy or cell phone charger, and also how thorough that Disney is in even this part of their business.

Upon my next visit in October, I will be sure to go by the lost and found, so I can learn more and help my clients in the future.